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Human Resources

Accelerate your organization’s results through your people and teams

How can your business expand without becoming tangled in unnecessary complexity? How do you align with the values and motivations of your people? And how do you drive innovation while maintaining reliable day-to-day operations? We’re here to help you navigate these challenges and more.
Our organizational consulting expertise, customized strategies, and cutting-edge digital tools are designed to unlock the potential of your people, teams, and overall organization—transforming them into a powerful competitive advantage. Whether you’re tackling structural changes, optimizing management systems, enhancing decision-making, leveraging people analytics, driving reskilling efforts, integrating generative AI, or fostering behavior change, we work alongside you to bring your business vision to life.
By collaborating closely with you and your teams, we focus on creating solutions that go beyond theory, implementing new ways of working that help your people succeed and your organization thrive.

Organizational Design & Planning

A well-designed organizational structure can transform your teams into a powerful competitive advantage.

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Companies that embrace modern operating models are able to innovate while maintaining efficient execution. They use their scale to build strong customer relationships, make fast decisions, and allow employees to focus on high-value work. When the components of your operating model are aligned, your company becomes more resilient, even in times of change or disruption. In essence, your operating model is the framework that turns your strategy into action. Understanding its importance—and knowing how to implement the right model for your business—can make all the difference.
Key Focus Areas of Your Operating Model:

Leadership and Culture

Build a leadership team that collaborates effectively and embodies the behaviors you want to see throughout the organization. Foster a culture that encourages and rewards doing the right thing.

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Business Processes

Streamline processes by leveraging automation and minimizing unnecessary handoffs. Make sure support functions are optimized to drive innovation, not hinder it.

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Management Systems

Move beyond rigid annual planning cycles and one-size-fits-all performance reviews. Instead, implement more agile resource allocation and create separate dialogues for operations and innovation that are focused on achieving clear outcomes.

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Technology & Data

Assess both your current and future technology and data needs. Integrate them seamlessly with the human side of your operating model to enhance performance and build organizational capability.

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Structure, Teams & Accountability

Ensure your organizational structure aligns with customer needs and market demands. Reduce barriers between leadership and front-line teams, clarify decision-making responsibilities, and drive company-wide goals through cross-functional, dedicated teams.

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Talent Engine

Develop a long-term plan for workforce growth and evolution. Focus on deploying your top talent to drive key business priorities, while offering a compelling value proposition to attract and retain the best people.

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By focusing on these six areas, you can create an operating model that not only supports your strategy but accelerates your success in a fast-moving and competitive market.

Our Experience & Impact

Completed operations programs

Realized return on fees

Analyst Recognition

We have been recognized by IDC MarketScape as a leader in worldwide operations improvement consulting services.

In the News

Aerospace & Defense

An Ambitious Supply Chain Strategy Takes AircraftCo to New Heights

When issues throughout a global aircraft manufacturer’s supply chain threatened to keep it from meeting its customer orders, we worked with the company to develop a new organizational structure and business strategies that helped the company meet demand.

Automotive

Don’t give customers options they don’t want

At a top car company, we implemented customer-driven complexity reduction by focusing on the most profitable combinations and markets. The result: $75 million in first-year savings.

In the News

Press release
Innovation
Apr 3, 2024

Machinery industry can seize up to 50% productivity boost from ‘factory of the future’ innovations led by AI – Bain & Co report

Bain & Company Wins Procurement Consultancy Project award at World Procurement Awards

Our Operations Consulting Experts

Jim Harris

Partner
Washington, DC

Pierluigi Serlenga

Partner
Rome

Massimo Sabella

Partner
Zurich

Massimo Sabella

Partner
Zurich

Jim Harris

Partner
Washington, DC

Pierluigi Serlenga

Partner
Rome

Massimo Sabella

Partner
Zurich

Massimo Sabella

Partner
Zurich

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.